Privacy Policy

1. About this website

Lux is a catalogue and information website for books, dairy products, clothing and digital experiences. The current website does not provide user accounts, online checkout or payment forms.

2. Information you choose to share

If you call or email us, you may choose to share details such as your name, phone number, email address and the contents of your enquiry. We use those details to respond and provide support. Please do not send passwords, one-time codes or payment-card details.

3. Technical information

Our hosting and security services may process basic technical information, such as an IP address, browser type, device information and request time, to deliver and protect the website. The current website does not add advertising or analytics cookies through its application code.

4. How we use information

• To respond to enquiries and support requests.
• To operate, maintain and secure the website.
• To meet legal obligations and handle disputes when necessary.

We do not sell personal information. We share it only with service providers that help us operate the website or when disclosure is required or permitted by law.

5. Retention and security

We keep enquiry and technical information only for as long as needed for the purposes above, unless a longer period is required by law. We use reasonable safeguards, but no website or transmission can be guaranteed completely secure.

6. Your requests

You can contact us to ask about, correct or request erasure of personal information you have shared with us, or to raise a privacy concern. We will handle requests under applicable law. See our Data Deletion page for how to submit a request.

7. Children and third-party links

The website is intended for a general audience and is not designed to collect personal information from children under 18. If you believe a child has shared information with us, contact us so we can review it. Links to third-party websites are governed by those websites’ own privacy practices.

8. Contact and updates

For privacy questions or requests, email support@lux.com or call +91 98765 43210. We may update this policy when the website or our practices change; the date above shows the latest revision.